Guidelines for creating new topics

Please read this thread before posting on the forum :slight_smile:

The content of your thread MUST CONTAIN
* Your 000WEBHOSTAPP URL
* Screenshots of the issue on your end
* Any actions you’ve tried already to remedy the issue

Brand new registered users may find they cannot post links so only post your URL like this: My 000webhostAPP name is : coffeeshop if your URL is http://coffeeshop.000webhostapp.com

Try doing a quick search on the forum, if you’ve got an error message i.e. 530 can’t connect to FTP then search this and sort by relevance, latest postings and you’ll normally find an answer quickly that 530 means your FTP password is wrong for example.

So when you are going to post a topic on the community forum you’ll want to make the title descriptive but not too long.

Ensure you select the Community Support section for your topic to be picked up easier!

i.e. if your WordPress website isn’t loading then a suitable title

My WordPress install isn’t loading at all

so example being

Any community members that read your topic are free to reply to it and offer assistance - the staff on the forum will chime into topics that obviously need it such as sorting cPanel issues restoring archived websites etc, something normal users cannot assist with.

Please DO NOT POST THREADS on the forum relating to sites that have been suspended - we CANNOT offer assistance via the community forum.

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Once again for reading and we hope you have a pleasant site building experience and you get the help you require from our community forum when you need it.

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Don’t open threads about FTP issues if you have not followed the troubleshooter.
If there are NODES affected then there is no point opening a thread - just wait out the traffic.

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Don’t open threads about database issues if you have not followed the troubleshooter.
If you are rate limited, then just wait it out - there is no point in a thread that will go nowhere or it will result in linking back to this thread or a troubleshooter.

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If you are a beginner, check out http://bitdegree.org or
https://stackoverflow.com/questions/ask to troubleshoot your code with other developers/coders etc. Best checking the documentation for your script and communicating with the script author or troubleshooting it locally or alternative hosting to make sure it isn’t a limitation of the free plan.
Our team would be more than happy to help you with any problem you encounter. However, we will only provide free support for our system and services. We will help you with basic problems associated with getting scripts running such as advising you of the correct hostname, username, database name and information to us, but if you need help with third-party software, contact the authors of that software or query Google with error message you get.

It is not possible for us to provide help for everyone, fix PHP errors or develop your website as it would require a lot of administrative time. We focus in getting our servers and services up and running.

However, you can upgrade your account at https://www.hostinger.com/special/000webhost and we will provide you with full help in installing your scripts, developing your website and fixing errors.

Thank you

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Suspension Information / Sleeping Websites

Inactive User Information / Deleted Websites

Rate Limiting information / Database Issues

WordPress Installation Page Showing?

Free Plan Limitations 100 Unique Visitors / 10,000 Daily Requests

FTP Troubleshooter

Database Troubleshooter

Status Page

Status Updates

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