I thought it was an email but it wasn’t signed up. Now I have signed up with it and I have tried create my site again but I get a message: site already exists
Then, the only possibility is I am wrong on my account.
Please help. My site is downloaded and I need recovery it before it be deleted forever
Hi there, as far as my checks reveal that account in total was removed and deleted for user inactivity which in turn deleted all websites under it.
Users must remain active to continue on the free learning platform by logging into the control panel once per month.
Users who don’t login regularly to the 000webhost control panel to confirm active learner status are deleted automatically per inactive user policy.
Users are responsible for regular backups as agreed upon signup and the terms of service state we do not accept responsibility for data loss, any loss of files would be the fault of the user for not regularly backing up as required.
You can create a brand new account using a reputable email address provider and create a new 000webhostapp URL with alternative naming as deleted subdomains are blacklisted by policy and cannot be reused.
Upgrading will not bring any data back and it will not allow you to use the same 000webhostapp URL.
Ensure to take future regular backups along with remaining active on the 000webhost control panel to avoid inactivity deletion.
Further information to backing up your website / data can be found on the community forum.