Bicevidaseguros.website


#1

We are getting for the second time today an “application error 500” - we just tried to activate a plugin and that happened. No way into the site now.


#2

What plugin did you try to activate? The best way to solve this is to go into the File Manager and navigate to the Wordpress plugins directory (/wp-content/plugins/) and deleting the folder with a matching name to the plugin you most recently tried to activate, then waiting a while to let the server refresh.


#3

It was after this plugin - a pretty commun one actually: W3 Total Cache
I cannot enter the Admin panel as site is down with that 500 error.

I will migrate to Hostinger - but I need access to the panel first…


#4

Cache plugins will not work here because they overload our servers. I have gone ahead and deleted it for you. Try again in a bit to see if the site works.


#5

I understand - I can migrate to Hostinger, no problem.
Thanks for the help, I will check and see if I can enter in a while.

PS: I recommend a warning against these plugins in the future :wink:


#6

No problem, let me know if you need any more help. We don’t have an official warning (yet), but we’re working on that.

We also have this topic which details the issue:


#7

Fixed!!!
Note: Avoid using any cache plugins.


#8