Cannot create database with duplicator step 2

I’m trying to publish my Wordpress site on your platform with duplicator but I fail at step 2 with this error message : Unable to connect the user [id11120102_agnestestdbuser] to the host [localhost] . The server error response was: ProxySQL Error: Access denied for user ‘[id11120102_agnestestdbuser’@‘xxxxxxxxxx’ (using password: YES) though I use the good credentials

Try going to our panel, managing the database, change password and set a new password - wait five minutes then try the details in your script.