Hello, we recently had a problem with a 403 forbidden error with our site some weeks ago which seemed to affect many users.
The problem was solved, and we can access our Wordpress account without problems.
But when we try to login through www.000webhost.com (so we can access the cpanel, as we’d like to backup the site in case something like this happens and access the ftp, as we don’t remember the account there), for some reason it always asks to set up our initial site as if it didn’t exist.
I’m not posting the info here as I supposed I shouldn’t, but we have received no answer from the contact e-mail yet and I’d like to know if there’s another way to fix or recover the account. Thank you.