FTP maintenance

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I need to connect to FTP urgent need to update… Come on…

If I go through the “Upload File” in the CPanel, I get a timeout after sending my credentials. If I go through FileZilla (and I have set up FTP, which was working a few days ago without issues), it just times out after sending my credentials. No errors, just unresponsive.
This is blocking an important upload of production files. It is disturbing to see this issue drawn out for over 16 hours…

Same here, it shows that login credentials of FTP are incorrect, and i am also not able to change my site password, it says “an internal error occurred,our developers are already notified.”.

To clarify…first, I got the unresponsive issues outlined above. I then logged out and logged back into my website to ensure I had the correct password. Everything worked fine.
I went back to the FTP settings in CPanel to ensure I was using the correct username. I am.

Here is the output of the CPanel info on the FTP settings:

Website Settings
.000webhostappDOTcom
FTP details
Use these details to access and manage your website files. When FTP is disabled you can still use web file manager.
FTP transfer ON
Host Name: files.000webhostDOTcom
Port: 21
Username:
Password: same as your website password

The File Manager from CPanel ended up claiming the credentials were not correct this time.
So I tried FileZilla.

Here is the output of messages on my FTP session in FileZilla:

Status: Resolving address of files.000webhostDOTcom
Status: Connecting to [2a02:4780:dead:babe::3]:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: Verifying certificate…
Status: TLS connection established.
Command: USER
Response: 331 User OK. Password required
Command: PASS ****************
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry…
Status: Resolving address of files.000webhostDOTcom
Status: Connecting to [2a02:4780:dead:face::4]:21…
Status: Connection established, waiting for welcome message…
Response: 220 ProFTPD Server (000webhostDOTcom) [2a02:4780:dead:face::4]
Command: AUTH TLS
Response: 234 AUTH TLS successful
Status: Initializing TLS…
Status: Verifying certificate…
Status: TLS connection established.
Command: USER
Response: 331 User OK. Password required
Command: PASS ****************
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

I then went into CPanel and changed the website password, logged out, logged back in, and repeated the exact same sequence as above, with the exact same results.

same here :confused:

:neutral_face:same problem ,Log in details are not correct .

FTP maintenance is going on and it will be over soon

Sir favor, can you to notify us in this thread if the maintenance is over. :slight_smile: Thanks.

Sure I willl notify when maintenance will be over :slight_smile:

1 Like

Having same issues with FileZilla

Command: PASS **********
Error: Connection closed by server
Error: Could not connect to server

veteran users is this common?

Does this issue happen on the paid version of this hosting service?

Hey FTP maintenance is going on and it will be over soon.
No this issue never happen with our premium services. For unlimited services with no issues you can upgrade to hostinger.com

Does maintenance on this FTP server usually take over 19 hours? This doesn’t give me warm feelings about your paid services…FTP servers aren’t usually hard to keep up and available.

1 Like

How much time it will take?

Maybe like 30minutes from now :slight_smile:

i’m having issues on accesing file maneger and ftp.

Thanks

Hello currently 1 FTP node is down and it will be fixed soon

1 Like

Hi, please help.
I keep getting the message about wrong username and password.
Just yesterday I could log in without issues.
my site name: kevinwfs33

Hello currently 1 FTP node is down and it will be fixed soon :slight_smile:

Feel free to ask anything else in case you get other problem.

Can someone help me with the above problem?
I start trying to get into the file manager but then he gets a lot of time in “Redirecting, please wait …” and then says “Log in details are not correct.” and error