Help! Subdomain already taken when trying to migrate to new

Community support
#1

Hi there,

I’ve followed all the instructions and deleted my old account. The e-mail address is the same for the old and new account which is mcatenacci24@gmail.com.

The subdomain was pomywood.webege.com but when I try to link this subdomain, it says it’s already taken and won’t allow it.

Please help. Thanks!!

#2

@Pomywood Sry the email for free subdomain “pomywood.webege.com” is not "mcatenacci24@gmail.com".
Actual email related to your free subdomain is m*a*e*a*c*@r*g*rs.com

So you need to verify this email m*a*e*a*c*@r*g*rs.com to link your free subdomain.

#3

That e-mail address is no longer valid. Back in December, the administrators had changed it to mcatenacci24@gmail.com for me.

#4

@Pomywood ok i’ve changed your email for subdomain “pomywood.webege.com” to "mcatenacci24@gmail.com".
Now you can be able to link your free subdomain.

#5

Thank you so much!! It let me link them, but now when I go to the old address, it’s still bringing up the error page saying i need to migrate, which I did :expressionless:

What am I doing wrong :frowning:

#6

@Pomywood Its DNS propagation issue. Give it some time.
And use google dns.
Below tutorial will help you.

#7

Thank you, much appreciated. I don’t mind waiting as long as it’s fixed :slight_smile: Thanks for all your help!!

1 Like
#8

Any issues do post back or PM me. :slight_smile:

#9