How do I restore archived website

my website has been archived. There stays “… you will need to upgrade to one of our Premium plans to get it back.” so I upgraded but my site is still archived. Can anyone restore it?

Restored for you apologies.
Ensure you open a ticket at to migrate your data to premium.

Ok, now my website is visible but I can’t access my files.
File Manager give me this error: “Log in details are not correct.”
FTP: “Response: 421 Home directory not available - aborting”

Hello, we’ve fixed the issue. Please try again. :slight_smile:

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