[IMPORTANT] Read this before creating a new topic

[ckhawand]

Greetings 000webhosters,

Before you create a new topic, please make sure you aren’t in one of the following situations.

FTP/File Manager not working

FTP Troubleshooting Guide

Too long? - Basically: if you are using the correct password and username and you still get FTP client errors, it is likely there are FTP node issues - simply wait it out. You can confirm this by using the files.000webhost.com file manager if you get “Log in details not correct” and you are 100% sure you’ve got the correct username and password - this indicates there are FTP node issues - there is nothing to do apart from waiting sadly be it hours or days. Thank you. While you shouldn’t have to…

Database/PHPMyAdmin not working

Database Troubleshooting Guide

So you may have have come across database troubles on your website creating journey? A common one might be: [image] This normally displays when a WordPress website has incorrect database configuration or the connection cannot be made to the backend server *(rate limiting) frozen database.* You can simply wait this error out if you confirm it is indeedrate limiting. Waiting these issues out is all you can do, we can’t speed up the process ofrate …

Archived website/Inactive user notice

Inactive Users Information

Please login once per month if at a minimum to avoid inactive learner deletion. Learners may be classed as inactive by the system if you do not log into 000webhost.com regularly. It is advisable if you are continuing to learn on the free platform that you login to 000webhost.com control panel a minimum of once per month to avoid inactive user deletions. Learners who are inactive may be archived or deleted without any notice. We advise all learners to keep regular backups of their website as …

WordPress installation page/Rate limiting issue/WordPress taking too long to load

WordPress Installation Page / Rate Limiting Issue

It seems something has changed lately within WordPress and for a lot of users when WordPress cannot communicate with the database (due to rate limiting) then it displays the WordPress installation page - which is slightly confusing! Whereas before it would be an endless loading page, bad gateway error or the correct “Unable to select / connect to xyz database” When your free account exceeds the hourly database limitations which are set on the free plan, your database is simply frozen, no action…

Using CloudFlare for SSL

How to Use Cloudflare for SSL

By default, 000webhost provides a secure connection for all 000webhostapp.com subdomains; however, this isn’t the case for custom domains. But, with this method, you can setup your custom domain with a secure HTTPS connection for free. First, sign up for an account at 000webhost.com if you don’t already have one. Pick a unique site name and password to ensure security for your account. [How to Use Cloudflare for SSL] Now, create a Cloudflare account at https://dash.cloudflare.com/sign-up. At …

If you create a new topic about one of the above, we might delete and/or reject the topic without notice.

Sincerely,
The 000webhost Team