Missing domain in My Domains

Hi, my website just stops working a few days ago and when I log in my account, I cannot see the registered domain in My Domains. FTP stops working. Does it look like it was deleted? Is it possible? Is there any way how to recover it? I did not get any notice/warning before (free account). It’s had been working since 2013.

Thanks for help

I need a free URL subdomain to check.

Hi, thanks for quick reaction. Hosting was pointed to the domain:

*** General Account Details ***
Domain: farma-kokora.cz
IP Address: 31.170.160.77
Username: a8782211

Thanks

1 Like

That seems like an old panel URL which would have needed to be migrated in 2017

I could only guess it was deleted as per our policy on Inactive Users.

Inactive Users Information News and General Information

Users who are inactive will start to receive emails to inform them of their inactivity, it will give you option to login to your control panel at 000webhost.com, to stop the deletion of your websites/data/account and the timer will reset each time you login to the panel. So if you signed up today 24th July, and then didn’t login for 3 months you will get an email giving you a weeks grace period to login to reset the timer again. When users get the email informing them of their account inactivi…

Users must login to our control panel regularly to maintain active status - using FTP doesn’t count, only logging into our control panel keeps your account in active status.

One week prior to deletion our system sent an email out to the registered account and gave the link to cancel deletion and login to our panel, but there was no response to this so the account was automatically removed, it may have been you missed it or it went to spam.

They’ve invested heavily in a third party mailing service to ensure high deliverability, but sadly some providers still even blacklist the term “000webhost” so it goes to spam due to previous abusive users, we can’t help that some providers do this.

Users are ultimately 100% responsible for ensuring they have regular backups of THEIR DATA.
000webhost accepts no responsibility for data loss as agreed within the terms agree upon signup.
Part of the terms of service you agree to upon signup to under section 5 is you agree to keep backups and accept the risk and loss of your content by any means.

You are free to create a brand new account, then upload your content again, be aware that free subdomains cannot be reused for security reasons.

Thanks!

Yes you are right, it was old panel information. I remembed, that we did some migration to the new panel, but the settings was the same.

The weird thing are:

  1. My account wasn’t deleted. I can log-in normally with my old account. I am just missing the content.
  2. I also haven’t got any warning email.(even in spam folder). Other email from 000webhost.com are delivered, so it is not on the blacklist
  3. It was working since 2017 even without any 3 months period log-in (I haven’t had any log-in during the last 2 years)

So you think, that there is no chance to get it back (I have some backup but, very old one and some changes was made in administration during last years).

Thanks Patrik

Maybe the free subdomain is this (found in email):
https://farma-kokoracz.000webhostapp.com

1 Like

That URL was removed at the start of October for inactivity

2019-10-04 04:15:24

This topic was automatically closed after 7 days. New replies are no longer allowed.