My account is blocked and no one is accountable

My account has been blocked for a week.
I also sent email support but I didn’t receive a reply
I sent a post here and said that after three days you answered, but I didn’t receive any response

pls help me
I need my host information because I don’t have a backup.

To whom have you sent the email?
You should send it to moderator@000webhost.com

Hi
Yes,i send it to moderator @ 000webhost .com
But my problem isn’t resolved
What should I do?

Have you attached your identification and your URL?
Plus a short description of your website?

Checking our inbox you’ve failed to attach your identification, drivers license, passport or student card etc plus we need a description of what your website is about and the content of it :slight_smile:
Continue via email please.