and it seems inactive, I cannot send or receive emails, I cannot access the control panel
What has the cPanel to do with the domain?
I don’t know, I just cannot access it any more
What is your domain as well as your email?
Is that your website?
no, it was hacked
I have actually only a redirect (to schnopp.ch) since I have joined another organization several months ago but I have kept the domain active for email
agilium-worldwide.ch is linked to website
novel-soil.000webhostapp.com which is registered for the account with e-mail:
email@example.com does not exist in our database.
A successful login has been made on
firstname.lastname@example.org one day ago, from India.
What is the problem here? Please explain it in depth…
Our company, Agilium Worldwide Switzerland LLC. is owning the domain agilium-worldwide.ch, I can send you the invoice with Switchplus. I am registered here under my private email address email@example.com . I have created the email address firstname.lastname@example.org in google, but it does not work if the domain is not active.
I did not authorize this indian user to log in with my account nor to make any change to my domain.
I do not have access to my control panel, please explain in details how to send you the domain invoice
So, to clarify, you want your website content to be moved from the hacked account to the new account?
Also, you want to move the domain as well, right?
please send the credentials of the new account to email@example.com
I don’t know the credentials of
firstname.lastname@example.org. If your account has been hacked, I can’t intervene directly in this matter as I don’t have physical access to the servers.
Also, if your website content has been hacked… Next time I suggest you to use a stronger password.
I can suspend the website which shows the ‘hacked’ message, however I can no longer save your domain because it is already reserved for
But how can I get back control over my domain?
You can control your domain from your registrar, that’s not a problem.
Only you will be no longer allowed to link it to 000webhost.
Could you please explain how to control it from my registrar in practice?
There are two distinct entities:
- Hosting provider.
The hosting provider only holds the files/databases of your website.
The domain is part of the DNS system and it is the way you can help people access your website content. You control the DNS using the Name Servers and the DNS records you have set up in your registrar cPanel. 000webhost has no access to your registrar cPanel. 000webhost hosts only your website content.
But originally I was setting up everyting from the 000webhost control panel, where do I have access to this “registrar cPanel”?
It is the registrar from which you have bought
agilium-worldwide.ch domain… Did you bought it from 000webhost cPanel?
No, Switcplus, it is clearer now.
Thank you for your help.