My site does not open

Good afternoon, I need help with my site.


give an error says it takes a long time to open,
It’s been a long time since the same error
Can you please see what’s going on?
thanks in advance
Isabel

error:

Gateway Timeout

Server error - server 31.170.160.229 is unreachable at this moment.

Please retry the request or contact your administrator.

That is an old panel account I don’t think your site exists anymore since the migration about a year ago?

Good morning, and thanks for the reply,
and there is no possibility to restore the site?
I visited, two or three months was working
I was very grateful if you could do something

Isabel

@isa I see your account related with email id “isabel-m-gama@telecom.pt”, has been migrated to new panel.

Sorry :sweat: you can’t nor we can.
Actually we have already informed old users to backup their data and migrate to new panel, to avoid these kind of issues.

Anyways you can start again newly.

ok, thank you very much

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