My website is not reachable


#1

I don’t see my website up and running

parked domain:
www.threadsafelabs.com

internal url:
https://threadsafelabs.000webhostapp.com/


#2

hi @doma did you did something after that this happen?


#3

No, It was working fine till yesterday!.


#5

You are having some issues with our services right now the developers will work on that as soon as they are online


#6

My website disappeared yesterday in exactly the same way. It now tells me that the Authors have deleted the site which I haven’t… This hosting company seem to be unreliable, and I’m not convinced that I should spend any more time with them.


#7

Well, you’re not paying a penny to complain in that way :slight_smile:


#8

hahaha true :joy: lol


#9

Hi ckhawand I don’t think I was actually complaining (very much) just expressing a fact. I am a little surprised by the behaviour of the site, I’m happy to have performance that reflects the cost but didn’t expect a site that seeks to grow users from the free site to a paid subscription to behave as this one does. Happy to have slow performance just never seen the message I’m getting.


#10

That’s why, you’ll have to patiently wait till Monday, because the devs are off on weekends :slight_smile:


#11

Hi @doma are you still facing issues?

Please reply with @infinity to tag me.


#12

My web site also now says ‘Website is no longer available, The authors have deleted this site’.
I did go into my profile and did a RESET (not DELETE) and after that, this message has appeared.
I went back into Builder, selected a new template, made a few cosmetic mods, saved draft and published.
Still getting same message so even tho I can edit and ‘publish’ my site, I have lost access to it from the web.

Am I missing something?


#13

What is your website url?


#14

Duh, sorry - that may have been an important part of my message… www.crowhillsolutions.com


#15

Failing successful investigation, is there a way you can wipe/reset my site as I have not yet done anything much with it? Perhaps I should NOT try to customize the appearance generated by a template? Any hints would be appreciated.


#16

@CrowHillSolutions Your website is working fine with your subdomain in your account.

Issue is that, you’ve parked your domain " crowhillsolutions.com", but you’ve not linked it properly.

I’ve linked it for you, now you can access your website using your domain name(crowhillsolutions.com). :slight_smile:
image


#17

Appreciate your help very much. I must have done something to clobber the settings as it was working up until when I started this thread. I have no idea what could have caused the change.

Further, when I try to access crowhillsolutions.com, (as of this minute) I am STILL getting the same error:

Website is no longer available.
The authors have deleted this site.

That said, it would appear that my problem still exists?


#18

Clearing my cache seemed to clear up the remaining problem. Again, I thank you for your assistance.


#19