Their reply which you’ll note on your hPanel as well.
Thanks for the update!
I would like to let you know that the serverHold status is set on the registry’s part. After receiving the status, the domain is no longer included to DNS zone files, so is not responding (displays DNS_PROBE_FINISHED_NXDOMAIN error). The reason behind this is usually a complaint from the trademark owner, sending spam or malware/deceptive content on the website.
You can see the status of your domain on this page: XYZ Domains Lookup . As you can see, your domain was suspended due to abuse :
As the status is set by the higher authority, it cannot be removed on our part. No worries, it’s still possible, let me guide you through the process!
- Open this link and run a check for your domain;
- Make sure that your website no longer contains the abusive content;
- Click on Request Review;
- Fill the contact form.
As the further check is done by third-party, I cannot tell how long it takes, but for most cases, the question is fully solved in a few days
As soon as the domain is unsuspended by the registry, it will be available in a few hours, you can watch the activation progress on this page.
I hope this case is solved quickly and your site is back online in no time!
Let me know if you have any additional questions!
I have checked the blacklists and I can’t personally find your website listed on any of them, so not sure how to proceed so I submitted a removal ticket for you, hopefully you’ll have an update within 24 hours.