Nhiemk inactivity

I have created a website https://nhiemhk.000webhostapp.com on July 2017. Now I go to the Website list https://www.000webhost.com/members/website/list and I can’t see my website anymore. Why did you delete it without telling me why. I did not find any email from 000webhost. I haven’t had time to backup the data yet. Looking forward to receiving your answer soon from 000webhost. Sincerely

Users must login regularly to the control panel to avoid deletion.

I can see the mailer did send an email prior to deletion to allow the owner to login to avoid deletion but there was no logins.

If you didn’t get an email at all I can only apologize our parent company Hostinger has invested into a third party mailing service to ensure high deliverability of deletion notices, sadly 000webhost has been used and abused so much by abusive users that large mailing services now each like GoogleMail.com and Outlook.com are blocking any email with just the word 000webhost in it, which makes it very hard for us to send activation emails, deletion notices, and any important information.

We are using notifications@hostingeremail.com for the latest important notifications as this has proved to yield better results than previous clients@000webhost.com but still, we seem to be hit or miss for spam or totally being blocked and no email at all getting through!

We are working on appealing all the blacklists but it is taking time and even if we do appeal they do not have to remove us as it is their service and their users they are protecting in the end.

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