Old account not available

Community support
#1

hi,

I have an old domain ww.contenedor17.com with 000webhost.com
I didn’t use the account for a long time. Now i see that the site is down. And I cannot retrieve my account in which the domain is configured. Even more, i could create a new account with the same mail. Seems impossible to retrieve the domain.

Any ideas?

Thank you very much

#2

As far as my checks reveal it has been deleted for inactivity hence why the account no longer exists and the website data cannot be accessed via our backend.

Feel free to make a new account, new application and park the domain again and take regular backups please.
If you have any issues parking the domain let me know and I’ll contact a developer but be aware the timescale for domain issues is a few months currently so it is easier using alternative free or paid hosting.

#3

Thank you Infinity for your reply.

I tried to park the domain, but it says it is already in use.
Any ideas?

Thanks

#4

I’ve requested a developer unpark it but it may take a while sadly likely a few months.
It will be quicker as I suggested above to use alternative free hosting or upgrade to paid hosting of any kind.

#5