Old members area reset password problem


#1

Hi!
I can’t login to cpanel.
Several times I have tried to reset my password but more than a week I don’t receive email from 000webhost.com.
So, I can’t send support ticket.
Can you help me to solve my issue?


#2

Anyways, you cannot access your account because you do not remember the password? Do you remember the email? Also, which panel are you on (identified by the picture below)?


#3

Yes. I remember. My login e-mail: niki_mail@abv.bg. It is for old members area.


#4

I’ll look into it with an admin :slight_smile:


#5

Has this been resolved?

@nikiweb

@sulliops

Your domain is still showing the migration page which means you must migrate it using the tutorial.

Using the forgotten password link request a password reset.

The login email you gave niki_mail@abv.bg doesn’t exist on the old control panel nor the new control panel.

The forum email you are using : niki_mail@mail.bg

Has an old control panel account that has yet to be migrated by yourself.


#6

Sorry! My actual email is niki_mail@mail.bg, as you mentioned!
But when I try to reset my password using niki_mail@mail.bg, I don’t receive any email from 000webhost.com containing reset link or so.
Thank you!


#7

Have you checked spam etc?


#8

Yes! I’ve checked spam folder