Dear 000webhost Community
It has been a while since I have been with this dear website and I tried to login into my account, as I was in fear of losing my work and tried to get some guidance, in which I was told I had noting to fear.
I made sure that my password was secure to the point that I came to my 000webhost account where my password was saved and I cannot get access.
I did the same here, my password was saved and I am writing this to you.
Before I started writing, I requested to change the email address because I no longer have access to it and changed to one I have had access to since I first had an email.
A link was supposed to be sent and all now it hasn’t entered any of my incoming folders.
What I did come here for is to ask, why are customers offered to seek support, then directed to a community who have no direct control or access to any back-end tools that can help with any changes the customer may request.
Why make such an offer, when it does not exist.
I am hoping that, in my request for help, that a gathering of my problems can be recognised, that I can move forward with the existing work I hope I can come back to, dependant on the assurance I was given over a year ago when I was told that I would never lose that work.
Sorry for stretching this out, but if I don’t say this now, but I don’t want anything to be forgotten, while I am here.
I look forward to your reply.