Password Reset Difficulty


Trying to reset my password. I receive the reset email but clicking the link redirects to the simple cpanel login which is useless since I don’t have the information. I’ve tried several times. I have been careful to use the most recent email from each time.


Hey @dreamy
Apologies that our website is being a pain!
Password reset link has been sent. Please check your email.
Hopefully fingers crossed this link works, before clicking the link in your email if you copy it and paste it into an incognito tab on your browser to see if this helps?


Depending on the browser you use, you’ll find it under the options as in-private, incognito etc.


Switching to an incognito tab worked. Thank you.

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