I just realized that my account and its website of mine, along with the files have been removed without any single bit of a notice (really). I have edited the list of my online clan’s members like two weeks ago on the website and now the only thing I see about it is the message which says that the OWNER (me) has removed the website, which is obviously not true. What to do in this case?
Sounds like an inactivity deletion, feel free to signup a new account
It’s ok but I got like zero e-mails about inactivity in 5 years while the address was exactly the same as my new account’s. Due to this, I lost every single data which was stored on it.
Users are ultimately 100% responsible for ensuring they have regular backups of THEIR DATA.
000webhost accepts no responsibility for data loss as agreed within the terms agree upon signup.
Part of the terms of service you agree to upon signup to under section 5 is you agree to keep backups and accept the risk and loss of your content by any means.
If you didn’t get an email at all I can only apologize our parent company Hostinger has invested into a third party mailing service to ensure high deliverability of deletion notices, sadly 000webhost has been used and abused so much by abusive users that large mailing services now each like GoogleMail.com and Outlook.com are blocking any email with just the word 000webhost in it, which makes it very hard for us to send activation emails, deletion notices, and any important information.
We are using notifications@hostingeremail.com for the latest important notifications as this has proved to yield better results than previous clients@000webhost.com but still, we seem to be hit or miss for spam or totally being blocked and no email at all getting through!
We are working on appealing all the blacklists but it is taking time and even if we do appeal they do not have to remove us as it is their service and their users they are protecting in the end.
Apologies again
I see. The conclusion is that I had never been notified about the deletion so I could do absolutely nothing about backing my stuff up or anything else. Thread can be locked if there’s no option to recover the website or at least its most recent files. Thank you for the assistance.
Apologies yeah we don’t keep backups at all.
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