Rate Limiting Policy


As this is free hosting, there are going to be limits. However, what is available on the 000webhost free hosting platform is often abused by spammers. Because of this, we have implemented a new policy that limits the number of concurrent MySQL connections. These new limits are as listed below.

  1. 30 concurrent connections (per database)
  2. max_queries_per_hour = 15000 (DB read)
  3. max_updates_per_hour = 5000 (DB write)

These limitations are already at a premium level and are subject to change at any time. For most users, this should not be a problem. Most free users have either a pre-made script that does not require many connections, or custom scripts that only require one or two connections.

However, we have discovered that there is sometimes a problem with Wordpress, which is one of the most common scripts on free websites. Most Wordpress users should not have any problems with their site, however those with a lot of plugins may have the following issues.

  1. Pages take upwards of ten seconds to load.
  2. Pages refuse to load.
  3. Pages throw a 502 Bad Gateway error after refusing to load.

In the case that your site is affected by rate limiting, there are two options.

  1. Remove some plugins or find a way to decrease the current number of connections.
  2. Upgrade to premium hosting where rate limiting is not limited as much.

In the event that your website or account is suspended for abusing this policy, you should post on this forum and we will suggest an upgrade. There will be no other way for your data to be recovered.

Plugins Which May Cause Issues

  1. W3 Total Cache - causes Error 500. The fix is to go to /public_html/wp-config.php and remove the line: define("WP_CACHE", true);
    Also, go to /public_html/.htaccess and remove everything between #BEGIN W3TC Browser Cache and #END W3TC Browser Cache
  2. WP Speed of Light - causes Error 500. The fix is to manually delete the plug-in from /public_html/wp-content/plugins and replace the .htaccess (before backing it up) with a default one.
  3. WP Fastest Cache - causes Error 500. The fix is to manually delete the plug-in from /public_html/wp-content/plugins and replace the .htaccess (before backing it up) with a default one.
  4. WP Performance Score Booster - causes Error 500. The fix is to manually delete the plug-in from /public_html/wp-content/plugins
    Also, go to /public_html/.htaccess and remove everything between #BEGIN WP Performance Score Booster Settings and # END WP Performance Score Booster Settings

I have installed a theme/plugin and now I see a blank page!

First, make sure the plugin is not listed in “Plugins Which May Cause Issues” section. If not, lower your PHP version and try loading your website again: 000webhost cPanel > Settings > General > Change PHP version > 5.6.

And finally, should you fix your issue, please use this form to report the plugin that caused your issue. We’ve also created a plugin which will automatically tell you if you’re installing a plugin that isn’t supported. You can check it out and install it today by viewing this forum topic.

If you want premium-grade hosting with no limits, upgrade to Hostinger today! There you can create unlimited MySQL databases with hundreds of concurrent connections!

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