UPDATE: Upon asking for more information about the situation today, this response was given by Hostinger’s Head of Acquisitions.
This means that issues are still being fixed. Because of this update and the recent rise in duplicate topics, moderators and staff members will now resume silencing users who post topics about service disruptions. Thank you for your patience.
Hello everyone. I’m sure a lot of you have noticed that a number of your website’s services have been working (or not working) at random intervals as of recently. The following services may have been affected:
- File Manager
- Custom Domains
This is due to an ongoing outage of nearly all of our free plan services. However, this is an issue which is not caused by our servers or equipment, but rather by a datacenter issue.
The simple explanation is that one of our datacenters was the target of a major DDoS attack. While we are unsure as to whether or not this attack was directed at our services, it was causing network failures on multiple levels (including 000webhost’s servers). As a result, the datacenter chose to null rout our core IP addresses in order to preserve the integrity of both our servers and the other servers which run out of said datacenter.
Because of this, our services have been unable to function at full capacity. The best way to put it is that each server is essentially trying to make up for the lack of service on another server, which is causing further disruption — or at least that’s what I understand, given that certain servers have been going up and down at random. This means that any server is subject to failure at any given time.
So what does this mean for you, the customer? Well, I can start by promising you that your data is safe. Our servers are designed to fail when data corruption is immanent, so even while the services are down your data remains in place. However, this issue is extremely complex, and until a permanent fix is put into place, the possibility remains that you may experience service disruption. It’s not a matter of fixing it on our end, but rather a cooperation between us and the datacenter.
In short, we are aware of the recent service disruptions, and our developers and admins are working diligently to resolve the issue.
We will be suspending our policy of warning or silencing users who post duplicate topics until the issues are resolved, however we do ask that you please refrain from creating topics about these issues.
Owen Sullivan & the 000webhost team.