Site will not load

Community support
#1

Hi

My website (stagecoachbus.000webhostapp.com) has been inaccessible for around a week now. Is this related to the ongoing problem with your platform, or is there something specific with my site? For info I am getting a ‘connection has timed out’ error.

#2

Hey not sure why you ca’t access it - working fine here over various locations.

#3

Thanks. I’ve spoken to my ISP and they have advised the error means an issue on the host side so looks like I’m stuck.

#4

Weird I’m with Sky and face no problems loading the site.

#5

#6

I use CloudFlare DNS in place of Sky though, I run ESET antivirus, I’ve got 000webhost.com and 000webhostapp whitelisted just in case, but never face issues normally.

#7

I’ve got the shield turned off not sure if that’ll help

#8

You can try

  1. Use a different browser / clear existing browser cache data
  2. Use alternative DNS to ensure this isn’t an issue with bad DNS from your standard ISP / being blocked by your ISP as a lot of providers now block 000webhost sadly (using alternative DNS like 1.1.1.1 will resolve this currently - Use 1.1.1.1 To Resolve Your Website Quicker )
  3. Disable your computer firewall and antivirus temporarily - if this allows access then we can work to add an exception on your firewall/antivirus quite easily normally depending on your software.
  4. Use a VPN such as https://windscribe.com - if this allows access then there is a blockage on your computer, local network or ISP along the way and we can only advise trying alternative DNS/contacting your network administrator.
#10

Thanks - the 1.1.1.1 solution worked which I guess means it was a DNS issue. No idea what this actually means, but thanks for helping!

1 Like