Unable to upload files via HTTP and FTP

Trying to upload files to my site but https://www.000webhost.com/members/website/musica-de-novela/ftp-redirect times out
Trying through FTP I get
[WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond
Could you help me figure out what’s going on?
Thanks

Hello,

FTP connection for your sites has been refreshed. Please try again :slight_smile:

You can connect by using a VPN or proxy for example - Windscribe which has a free plan and takes under a minute to get signed up and logged on.

You can also try using alternative DNS for some reasons this has proven to work in aiding users accessing our front-end website, their own website or FTP in cases :slight_smile:

Finally if you have a dynamic IP allocation from your ISP then normally turning off your router waiting 10 seconds then turning it back on will result in a new fresh IP being allocated as your public IP address :smiley: