Website down; FTP/MySQL database not working


#1

Our servers are experiencing a temporary maintenance. Please try again later and refrain from creating new topics.

@teodor


My website is loading really slow, or sometimes not loading at all. I’m not sure why this is considering it has been working fine since January 10th. No changes have been made since it was working perfectly, nor a large amount of traffic based on my free package. Any ideas on why this is?

Thanks in advance


How to upload files to 000webhost?
#2

I know the team are adding a server into the system so since 000webhost uses special cloud balancing technology - this could have an impact on it - I’d advise to wait 8 hours and report back if you still experience the issues present!

My apologies :frowning:


#3

It’s been like this for around 6 hours now, unfortunately.


#4

Yep the team are adding a server into the system so could affect a few accounts; I’ll pin this topic and I’ll review it in 8 hours (when I estimate they may have finished completely)


#6

error message
5 new photos added to shared album


#7

The devs are in the process of adding new servers.
You might experience some FTP issues till then :slight_smile:


#8

Thanks for the prompt reply!


#9

Hello, I’m trying to use FTP and I was never able to access the files, it always says the following:

|Error:|Connection timed out after 20 seconds of inactivity|
|—|---|
|Error:|Could not connect to server|

I could not contact support since that’s a premium feature so I’m asking here.


#10

An issue is being worked on, apologies.

Ensure your FTP client is set for “PLAIN/ NO SECURITY”


#11

Where do I change that?


#12

From connection settings in FileZilla :slight_smile:


#13

It didn’t work, says the same thing. Made another account just to test it out and it gives me the same error on FileZilla.


#14

Seen these problems a lot. It’s been happening to me for some time. If not explicitly hardware/connection issues, then I’d look into “some” of your security measures…


#15

The devs are adding new servers, that’s why :slight_smile:


#16

Hello,

When will the devs finish installing the servers or when will this problem stop?


#17

I have same problem (( It has been all day since this problem appeared
But yesterday it worked (
Does anybody know when it is going to be fixed?


#18

Track the topic linked above and it will be updated when maintenance is finished.


#20

We’re in the process of adding some servers, some bugs may occur :slight_smile:


#22

hello good afternoon that happens with your server files.000webhost.com from the morning that I am trying to upload files to my web page and I get that there are problems with the server.


#23

This is what happens in Filezilla:

Status: Adres bepalen van files.000webhost.com
Status: Verbinden met [2a02:4780:dead:ba33::1]:21…
Status: Verbinding gemaakt, welkomstbericht afwachten…
Status: TLS initialiseren…
Status: Certificaat controleren…
Status: TLS-verbinding opgezet.
Opdracht: USER lucswebsite
Antwoord: 331 User lucswebsite OK. Password required
Opdracht: PASS ******************
Fout: Verbinding verlopen na 20 seconden inactiviteit
Fout: Kan niet verbinden met server
Status: Wachten om opnieuw te proberen…
Status: Adres bepalen van files.000webhost.com
Status: Verbinden met [2a02:4780:dead:ba33::1]:21…
Status: Verbinding gemaakt, welkomstbericht afwachten…
Antwoord: 220 ProFTPD Server (000webhost.com) [2a02:4780:dead:ba33::1]
Opdracht: AUTH TLS
Antwoord: 234 AUTH TLS successful
Status: TLS initialiseren…
Status: Certificaat controleren…
Status: TLS-verbinding opgezet.
Opdracht: USER lucswebsite
Antwoord: 331 User lucswebsite OK. Password required
Opdracht: PASS ******************
Fout: Verbinding verlopen na 20 seconden inactiviteit
Fout: Kan niet verbinden met server

And connecting to File Manager? I get: Log in details are not correct.


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