Website is sleeping. Website owners can wake website from sleep in members area…


#23

Try changing your FTP password :smile:


#24

Why ? I haven’t changed it since I started this service over a year ago. Just my one site is affected, the one that was put to sleep for no stated reason and then brought back up after I posted in this forum. Password was fine an hour or less before my site was put to sleep. The other that wasn’t put to sleep I can still access via FTP. If I start monkeying around on this end trying to solve something I’ll never know if I mess it up more.


#25

It would be helpful to know why my site was put to sleep in the first place then maybe we can get it all lined out.


#26

Okay, but changing the password solves the issue for most similar cases :slight_smile:
And your website was suspended due to overloading the webserver.


#27

How did I “overload” the server. I think I only uploaded one Firefox bookmark html file that was 1.24 MB. Is that too large ?

I would actually like to delete that file but have no access.


#28

My “Statistics” per http://000webhost.com/members/website/lamecentral/stats

Monthly Bandwith Quota (10,000 MB) = 3.38% Used
Disk Space Quota (1000 MB)= 39.77 Used
Inode Usage Quota (20 000) = 37.67% Used
Sendmail Daily Quota (50) = 0% Used


#29

Well, I don’t know how much you did overload it :smile:


#30

What did I do to overload it ? That’s like one of the smallest uploads I’ve ever done.

Now I have lost complete access to it & cannot get it back it seems.


#31

Still no FTP access . . .


#32

Now when I try your own online file manager I get this message after I’m actually logged in . . .

     ---> "Log in details are not correct."

#33

Just noticed this in the log . . .

2018-04-12 17:29:33 Terms of Service violation strikes were marked as false positive
2018-04-12 17:29:33 Website was waked from sleep


#34

Just ran the “Repair my Website” function. It did not resolve the issue.


#35

Try changing FTP password


#36

Password changed. Same result.

Command: PASS ******************
Response: 530 Login authentication failed
Error: Critical error
Error: Could not connect to server


#37

@sulliops @supun @teodor any thoughts?


#38

Hi @YMan!

  1. Please go to 000webhost cPanel > Settings > General > Repair website

  2. Wait 5 minutes for changes to propagate

  3. Try accessing FTP and File Manager


#39

I already did that hours before resetting the FTP password. Neither worked.


#40

I was told in another forum entry (that I now see has been deleted) that the reason my site was “put to sleep” was because I “overloaded” the server even though they couldn’t explain what that meant. I uploaded one file that was 1.24 MB. Is that what “overloaded” the server ? I usually upload much more than that at a time. If you scroll up I even posted my usage stats at the time. They will have changed very little since then.


#41

Do people that actually run the service ever visit these forums ? It feels like people are just taking shots in the dark on solutions when the cause of the problem has still yet to be identified.


#42

Well, as it is free hosting, we can’t handle to stay 24/7 on support, but the upside is we are all around the world with different timezones :smile: