What happened with my account and my websites?

On friday i tried to access to my websites

and they’re missed, i thought that it happened because an server update or something.
today i’m trying to access to my acount and the alert is that i’ve got no account

what happened? please help
I can’t enter my ftp either. If i should upload the files, there is no problem, but please send me a backup because i don’t have it, or let me enter to my previous ftp please, thanks

my user was territorial-compass

So I’ve checked and it was deleted on the 4th October 2019 as per our policy on Inactive Users.

Users must login to our control panel regularly to maintain active status - using FTP doesn’t count, only logging into our control panel keeps your account in active status.

One week prior to deletion our system sent an email out to the registered account and gave the link to cancel deletion and login to our panel, but there was no response to this so the account was automatically removed on the 4th, it may have been you missed it or it went to spam.

Users are ultimately 100% responsible for ensuring they have regular backups of THEIR DATA.
000webhost accepts no responsibility for data loss as agreed within the terms agree upon signup.
Part of the terms of service you agree to upon signup to under section 5 is you agree to keep backups and accept the risk and loss of your content by any means.

You are free to create a brand new account, then upload your content again, be aware that free subdomains cannot be reused for security reasons.


i’ve never receive any email from you, for that reason im asking for help, is there a way to create a backup for those websites in this moment?

No since the data was removed we can’t restore anything as it just isn’t there to restore.

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