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Web hosting FAQ & Knowledge base

Knowledge Base Articles

My website is down! Please help.

1. Make sure you already updated nameservers.
If you are using your own domain (like yourdomain.com, for example), you need to point domain to our nameservers to get it working. You can find nameserver details after logging on to your 'Members' area' -> 'Set web address' -> 'Park Domain' -> 'Show example'. You have to wait 24-48 hours after nameservers update before your domain starts working.

2. Scheduled maintenance?
If we perform any scheduled maintenance on servers, you will see an announcements about this after logging on to members area and navigating to the control panel of domain.

3. Check our forum for news and announcements..
If we have any news regarding unexpected downtimes, we will always post information on our community forums.


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