A little question about download archived website

I was not aware that 000webhost had moved platforms - so I did not move my website manually. It has been archived and there is a download option for me to get it back up and running, but when I click on the download link I just get an error message:
{“result”:[],“error”:{“message”:“An internal error occurred. Our developers have already been notified.”,“status_code”:500}}

Does anyone know how I can get my website back?
google

@belladaisy2018 What is your registered email?