Cannot log into File Manager

This topic was below, but locked. I had to create a new account just so I could access this community board because I keep getting a message that my “login details are not correct.” My login details ARE correct unless they were changed at your end.


That message shows when there are FTP issues simply wait it out

Also you don’t use your email address you use your website URL or you just log into our panel and use the automatic file manager redirection

Things seem to be working again. I’ve had this site for awhile now and this is the first time I was confronted with the ‘login details not correct.’ Maybe a less cryptic message that actually has useful information might be a consideration. I get it if there’s a ‘traffic’ issue. Why can’t THAT be the message??? Thanks for replying.