Can't to connect via ftp, online manager works



I can’t connect to my website via ftp from filezilla. The online manager works though, and I tried the credentials there.

I have tried changing my password but that didn’t work
I’m using the default filezilla settings:
Host and username copied directly from dashboard,
logon type normal

And my phone, fb and email are verified


Filezilla output:
Resolving address of
Status: Connecting to…
Status: Connection established, waiting for welcome message…
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 106 of 500 allowed.
Response: 220-Local time is now 10:32. Server port: 21.
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: USER
Response: 331 User OK. Password required
Command: PASS **********
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server


And it just started working. Apparently it takes some time to activate.
Sorry for spaming


Do you remember, more or less, how much time did it take to begin working?

I’m in the same situation. I activated FTP a couple of hours ago, and I’m still getting an access denied message when trying to connect through an external FTP program (WinSCP in my case).

Login info/pass are correct, web manager let’s me browse the files, but I can seem to use a working external FTP program.

[Solved?] Unable to update Wordpress to 4.7

I still can’t connect via FTP. We tried everything, with the help of @James

The only thing that I can think of is that I created this account way back, (2008 maybe). Perhaps something broke in a transition from legacy to the new system?


If I remember I think that a member of staff replied saying a small amount of accounts have been affected by a bug and that it was being worked on :frowning: