Some wordpress sites unreachable w Err500 remains, blame themify

Hello support, I cant reply on the FTP Maintenance thread coz Im only allowed to 3 post (I wasnt aware on this)/

mi site still down after yesterday I tried to upload an Favicon through Wordpress Theme Configuration, I cant login to my site thru FTP, I tried even changing my ftp/site parrword, nothing gives me reach to my site, seems the ‘FTP Maintenaince’ was bit more broad than just FTP access.

Anyway I post here I’m still having issues after that FTP Maint ended.

Please Help

A post was merged into an existing topic: Oversleeping websites

Hmmm, try now? :slight_smile:

same, no changes 503 error + ftp login details incorrect

4 posts were merged into an existing topic: Oversleeping websites

I have refreshed the FTP connection to your websites. Please try again and reply the results.

Still no FTP access, also same error 500 in the Application

Hi @jaacosta!

I have refreshed the FTP connection to your websites. Please try again and reply the results.


I have forwarded this problems to administrators. Please be patient and try again later…

FTP now is working, but persists the Application Error 500, I enabled Wordpress’ error logiging but no log is generated, that means its an issue originated from something that changed after the ‘ftp maintenaince’ event, and not an Wordpress issue originated from my content or pluggins

I hope Support Guy’s aren based in the US… Happy Thanksgiving to those in the USA

mine has no FTP issues now, but returns error 500, do not return wordpress logs either (I enabled it) .

Hmmm, weird issue, did you install any cache plugin?

Hey bro… delete htaccess file…

NO Cache Pluggin , if so at least should be logged by wordpress the error.

@jaacosta I can see that your File Manager works fine. Your website works as well from our side.
You have some mess in your WP files however we can’t really do anything about it.

now the issue is oversleeping

seems an issue by themify theme builder

I managed to gain access again after commenting these lines from .htaccess

*#BEGIN GZIP COMPRESSION BY THEMIFY BUILDER

  •         <IfModule mod_deflate.c>
    
  •                 #add content typing
    
  •                 AddType application/x-gzip .gz .tgz
    
  •                 AddEncoding x-gzip .gz .tgz
    
  •                 # Insert filters
    
  •                 AddOutputFilterByType DEFLATE text/plain
    
  •                 AddOutputFilterByType DEFLATE text/html
    
  •                 AddOutputFilterByType DEFLATE text/xml
    
  •                 AddOutputFilterByType DEFLATE text/css
    
  •                 AddOutputFilterByType DEFLATE application/xml
    
  •                 AddOutputFilterByType DEFLATE application/xhtml+xml
    
  •                 AddOutputFilterByType DEFLATE application/rss+xml
    
  •                 AddOutputFilterByType DEFLATE application/javascript
    
  •                 AddOutputFilterByType DEFLATE application/x-javascript
    
  •                 AddOutputFilterByType DEFLATE application/x-httpd-php
    
  •                 AddOutputFilterByType DEFLATE application/x-httpd-fastphp
    
  •                 AddOutputFilterByType DEFLATE image/svg+xml
    
  •                 # Drop problematic browsers
    
  •                 BrowserMatch ^Mozilla/4 gzip-only-text/html
    
  •                 BrowserMatch ^Mozilla/4\.0[678] no-gzip
    
  •                 BrowserMatch \bMSI[E] !no-gzip !gzip-only-text/html
    
  •                 <IfModule mod_headers.c>
    
  •                     # Make sure proxies don't deliver the wrong content
    
  •                     Header append Vary User-Agent env=!dont-vary
    
  •                 </IfModule>
    
  •         </IfModule>
    
  •         # END GZIP COMPRESSION
    
  •         ## EXPIRES CACHING ##
    
  •         <IfModule mod_expires.c>
    
  •             ExpiresActive On
    
  •             ExpiresDefault "access plus 1 week"
    
  •             ExpiresByType image/jpg "access plus 1 year"
    
  •             ExpiresByType image/jpeg "access plus 1 year"
    
  •             ExpiresByType image/gif "access plus 1 year"
    
  •             ExpiresByType image/png "access plus 1 year"
    
  •             ExpiresByType image/svg+xml "access plus 1 month"
    
  •             ExpiresByType text/css "access plus 1 month"
    
  •             ExpiresByType text/html "access plus 1 minute"
    
  •             ExpiresByType text/plain "access plus 1 month"
    
  •             ExpiresByType text/x-component "access plus 1 month"
    
  •             ExpiresByType text/javascript "access plus 1 month"
    
  •             ExpiresByType text/x-javascript "access plus 1 month"
    
  •             ExpiresByType application/pdf "access plus 1 month"
    
  •             ExpiresByType application/javascript "access plus 1 months"
    
  •             ExpiresByType application/x-javascript "access plus 1 months"
    
  •             ExpiresByType application/x-shockwave-flash "access plus 1 month"
    
  •             ExpiresByType image/x-icon "access plus 1 year"
    
  •             ExpiresByType application/xml "access plus 0 seconds"
    
  •             ExpiresByType application/json "access plus 0 seconds"
    
  •             ExpiresByType application/ld+json "access plus 0 seconds"
    
  •             ExpiresByType application/xml "access plus 0 seconds"
    
  •             ExpiresByType text/xml "access plus 0 seconds"
    
  •             ExpiresByType application/x-web-app-manifest+json "access plus 0 seconds"
    
  •             ExpiresByType text/cache-manifest "access plus 0 seconds"
    
  •             ExpiresByType audio/ogg "access plus 1 month"
    
  •             ExpiresByType video/mp4 "access plus 1 month"
    
  •             ExpiresByType video/ogg "access plus 1 month"
    
  •             ExpiresByType video/webm "access plus 1 month"
    
  •             ExpiresByType application/atom+xml "access plus 1 hour"
    
  •             ExpiresByType application/rss+xml "access plus 1 hour"
    
  •             ExpiresByType application/font-woff "access plus 1 month"
    
  •             ExpiresByType application/vnd.ms-fontobject "access plus 1 month"
    
  •             ExpiresByType application/x-font-ttf "access plus 1 month"
    
  •             ExpiresByType font/opentype "access plus 1 month"
    
  •             </IfModule>
    
  •             #Alternative caching using Apache`s "mod_headers", if it`s installed.
    
  •             #Caching of common files - ENABLED
    
  •             <IfModule mod_headers.c>
    
  •             <FilesMatch "\.(ico|pdf|flv|swf|js|css|gif|png|jpg|jpeg|ico|txt|html|htm)$">
    
  •             Header set Cache-Control "max-age=2592000, public"
    
  •             </FilesMatch>
    
  •             </IfModule>
    
  •             <IfModule mod_headers.c>
    
  •               <FilesMatch "\.(js|css|xml|gz)$">
    
  •                 Header append Vary Accept-Encoding
    
  •               </FilesMatch>
    
  •             </IfModule>
    
  •             <IfModule mod_gzip.c>
    
  •               mod_gzip_on Yes
    
  •               mod_gzip_dechunk Yes
    
  •               mod_gzip_item_include file \.(html?|txt|css|js|php|pl)$
    
  •               mod_gzip_item_include handler ^cgi-script$
    
  •               mod_gzip_item_include mime ^text/.*
    
  •               mod_gzip_item_include mime ^application/x-javascript.*
    
  •               mod_gzip_item_exclude mime ^image/.*
    
  •               mod_gzip_item_exclude rspheader ^Content-Encoding:.*gzip.*
    
  •             </IfModule>
    
  •             # Set Keep Alive Header
    
  •             <IfModule mod_headers.c>
    
  •                 Header set Connection keep-alive
    
  •             </IfModule>
    
  •             # If your server don`t support ETags deactivate with "None" (and remove header)
    
  •             <IfModule mod_expires.c>
    
  •               <IfModule mod_headers.c>
    
  •                 Header unset ETag
    
  •               </IfModule>
    
  •               FileETag None
    
  •             </IfModule>
    
  •             ## EXPIRES CACHING ##
    
  •             #END GZIP COMPRESSION BY THEMIFY BUILDER
    

then an themify update removed it.

now the issue is oversleeping (I’m still not clear about the err500 issue since I’ve only deal with an single suspect yet, no chance to test more workarrounds due oversleeping)