Can not login to File Manager or Filezilla

I don’t know why. My site username and my password is absolutely correct.

But, when I press the login button it said that my login is incorrect.

WHY ???

I have very same problem here & i dont why either :confused::confused:

I’m having the same problem. I tried resetting my password and still neither filezilla or the control panel work.

the same problem too.

I’m having the same problem, but do you have a problem ( ) ?

yes apparently i have it too (

why this problem ? I use wordpress

server problem maybe… I can’t even log in to my CPanel…

99% Uptime guarantee?!?!

First day here and access to my files is already broken. I can’t log in using FTP, neither user CPanel.


same here…ftp login error and also cant able to ping my website

i guse the file manager control panel is under construction because each time it redirected on diffrent link
just wait, i hope it work correct soon.

Same problem, created an account yesterday and got promised 99% uptime…

Now FTP login via filezilla is working …chk it out!!!

I can log in the File Manager but I can’t’ go inside the new CPanel…

Can anyone get in?

i have also same problem

26th Dec, 2016: I got this problem today. I use ftp client to connect, and was working till yesterday. I can ping the server but unable to login.

I wonder what changed?

= details =
Rizwans-MacBook-Pro:budget rmian$ ping
PING ( 56 data bytes
64 bytes from icmp_seq=0 ttl=50 time=64.991 ms
64 bytes from icmp_seq=1 ttl=50 time=74.916 ms

Rizwans-MacBook-Pro:budget rmian$ ftp
Connected to
220---------- Welcome to Pure-FTPd [privsep] ----------
220-You are user number 19 of 500 allowed.
220-Local time is now 13:12. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 3 minutes of inactivity.
331 User a2941481 OK. Password required
530 Login authentication failed
ftp: Login failed

Changing ftp password seems to fix the problem.