Cannot move to new member area

Community support
#1

Hi. I am trying to follow the instruction for moving my website to new member area, but I am facing some problems on deleting my old account…
It shows “Requested action was not completed. Your account was moved to the new panel so your actions here are restricted.” when I clicked the Delete button in old member area.
Also, I still cannot receive the confirmation email from new member area.
And I tried to use the same sub-domain (excellent.freeiz.com) with my old one but I cannot access the website.
Please help. :frowning2:

Thanks!!!

#2

@Excellent1 So which panel are you on now???

Also i see that you free subdomain loads fine,

#3

I am in New panel (not yet received the confirmation email) and cannot delete the account in Old panel (follow the instruction).

When I access “excellent.freeiz.com” it jumps to “https://www.000webhost.com/migrate?utm_source=000&utm_medium=rdr&utm_campaign=old_panel_off&static=true” automatically…

#4

Its DNS propagation issue.

Use google dns.


Clear your browser cache and data and then try again.
also check using other browsers.
Else possible restart your PC and then check again.

#5

Thanks a lot!
Finally I can access my website after restart my computer.

By the way, I am still waiting for the confirmation email.
Could you please help on it?

Many many thanks!!

#6

I’m glad it worked for you.

Verification mail sometimes takes time to recieve. This is because of the queue system and load on servers.