False sleeping, i can't use fille menager or login to ftp


False sleeping, website works but I cant login to ftp or file manager in cpanel.
In cpanel a have “status sleeping”, “Reason: Violation of Terms of Service”


@ger87 Fixed! Plz check now :slight_smile:


FTP don’t work.
File manager don’t work. Error “Log in details are not correct.”
Website change only status from “status sleeping”, to “Status: running”
Can i generate new ftp account?


The FTP & File Manager are both working fine.

We need some screenshots so we can work from there

What is your website about?