Impossible to install add-on civiCRM

Community support
#1

Hi everybody

When i load the file .zip, the answer is Request Entity Too Large.
The archive is 31 Mb.

What happens ?
I have the free version, is it that ?

Thank you for help.

MB

#2

@marc.barbier66
Use filezilla to upload your files.

#3

Thank you , in what directory must i place the add-on ?

#4

Can you post screenshot of the error??

#5

Here it is

07
Captura de pantalla 2017-10-09 a las 13.31.07.png854Ă—290 41.6 KB

#6

@marc.barbier66 I think that’s too large to upload through the WordPress dashboard. Try to upload using the File Manager. You should be able to upload it in /wp-content/themes/ and upload the zip, then right click and hit extract. It should then be available in the dashboard.

#7

Ok thank you very much Akhilkumar, i try and i tell you

Marc

1 Like
#8

Hello akhilkumar

I tried this but i have an error when extracting zip

12

#9

@marc.barbier66 Try this to unzip your files, mean while make sure that you have enough space.