Need help for CPU limit reached

Community support
#1

Hello. I manage a website for an NGO that helps poor people in Madagascar: http://bambinidelmadagascartongasoa.netau.net/
Now the webiste is not reacheble, showing the clause “cpu-limit-reached”. Why? I can’t understand. The files uploaded occupy about 100 MB and the scripts are very simple, used only to implement slideshows (max one for page).
The scripts are the same as october 2016, when we opened the account and started to publish our website.
We are NGO and we aren’t intereted in silver/gold/payement service.
If is not possible solve the problem, we will change the service provider.
Thanks

#2

Upgrade to premium to retrieve your data and you’ll have no limits to breach on premium.
http://hosting24.com

Autoreply text:

  1. If when logged into 000webhost.com your status is suspended

  2. Or when visiting your website you are presented with similar page

Your account has probably been suspended/deleted so your best option is to

  1. visit www.000webhost.com, create a new account using a new or different email address to previously used on 000webhost and then recreate/reupload your website/data using backups or local files you have.

  2. You could upgrade to premium www.hosting24.com and you can then reupload your website and have no issues with limits for only $3.99 a month! Plus if you live chat the support team once you’ve purchased there MAY be a chance they might have a backup for your account is the data is still available - if you can’t reactive your website chances are there isn’t any data available for them to get either but still worth a try!

Free accounts aren’t eligible for backups therefore if your site was deleted/suspended you have no backups available sorry.

Reasons why this error occurs or suspension occurs is

You have too many visitors and over load free server resources.
This might be caused by crawlers crawling your site; use robots.txt to limit the crawlers.
If you are using WordPress with lot of plugins your site might be under attack, remove all plugins only keep the one that you are really need.
If you have many add-on installed, your site take too much resources to run.
Your script is taking to much server resources to run.

#3