What purpose is Customer Service?

Community support
#1

What purpose is Customer Service? In reading through the “rules for posting” it states that no questions should be asked about website and technical support issues… However, isn’t 000webhost.com mainly a webhost, and wouldn’t any customer service concerns be exactly for those reasons?

I have a big concern because I posted a question about a problem that was not being resolved via Tech Support - and remains unresolved by Tech Support, and the ticket was closed without any resolution or answers provided by Tech Support.

I’ve had a website hosted here for a number of months, and suddenly things are completely messed up and unviewable. Tech Support wrote the case off as “closed,” and the Admin of the forum likewise said the issue was resolved and closed the case.

However, NOTHING has been resolved, no definite answers to why things have gone awry has been suggested by www000.com .

Is this what “Customer Service” means here?

#2

this forum is community support not tech support. Anything related to your account should go to help desk.
The volunteer here will try to help but you need to provide as much detail as possible. Please read FAQ guide in my signature or and read the thread “help us help you”, etc.
You post a long thread but does not give enough detail about the problem so we can’t even know whether we can help you or not.

#3

What is the problem with your website?
Share it here and i will try to help you :slight_smile:

#4

I posted the problem in the first thread. My website disappeared from view, with no reason I could ascertain. Further, others I had try to view the website had the same effect. The thread was subsequently closed, stating that the issue had been resolved by Tech Support…

per “sizzlefire”: It looks like the techs fixed it now. Also, if they replied saying that they are working on the issue, then all you can really do is wait next time.

#5

You keep saying your site have problem and we see that but you don’t provide the detail that we need. Please check the FAQ guide and other thing that I suggested.

#6

The detail is… the website is unviewable. All that is showing is the 000webhost.com page in the place of the website. That is what I stated in the first (now closed) thread… that is still the case.

What more can I say? Because that is all that I can see to share.

Oh, and thank you, Asmar… that’s very cool of you :smiley:

#7

Can you please provide a url to your site?

#8

ah… it’s in the signature… http://goblinscourge.netne.net/ Sorry, I guess that might have been an assumption I figured folks would take. Thanks again

#9

Did you at least read this and provide what was ask?
http://www.000webhost.com/forum/comments-suggestions/9770-help-us-help-you.html

Did you read the FAQ guide?

#10

I’ve been at this for three days.

I’ve consulted online help suggestions.

I’ve consulted fellow webmasters.

I’ve sought help from Tech Support.

I’ve sought help from “forum customer service.”

Everyone I consult outside of the 000webhost.com circle sees the problem and cannot understand what is happening.

Everyone “inside” the 000webhost.com circle either blatantly mis-reads the problem and keeps assuming the issue has to do with my PC or ISP, or … never mind.

Is it time to move to another webhost?

#11

You are welcome to move on it is your choice!

All of these question are in the FAQ and forum with similar question but I will list them all here!

Which server are you on?
How many site do you have?
Is this the only site that have problem?
did you violate any TOS?
did you site ever work?
did you try to wipe it clean and start over?
did you try to remove .htaccess if you use them?

There are so many questions that need answer!

#12

Which server are you on? server29.000webhost.com
How many site do you have? only 1 active
Is this the only site that have problem? only one active
did you violate any TOS? not to the best of my knowledge
did you site ever work? yes, has wroked since April 20, 2009, until 2 days ago
did you try to wipe it clean and start over? No, because I want to see if the problem is fix-able first
did you try to remove .htaccess if you use them? I’m not familiar and do not beleive I use these

#13

try rename you index to see if you get a listing

#14

well Arik_the_Red,can you tell me what kind of site it was?
I mean can you tell me some discription of your site so we’ll be able to understand that you violated the terms of service or not.
Thanks.

#15

i’ve already explained your problem in your other post.
many of your html links are wrong.

#16

chanh: As for renaming the index… I did that, changing it to “index2.htm”.

As best as I can tell, the index file… which is a 3 frame format, seems to have gone awry. Instead of linking to the respective pages (header, sidebar, main) it does not function, and instead is defaulting each frame to the 000webhost page. I cannot understand what changed to do that as I did not alter the index.

Asmar: The website is an information site related to an online roleplay/combat game called DarkThrone. The website provides information for a group of players (called an alliance in the DarkThrone terminology) named “The Goblin Scourge”. The site contains information/material about rules and expectations of DarkThrone player desiring to be a member of the game “alliance.” The site contains material suitable for all ages, and no form of vulgarity, profanity, pornography, etc. The only “violent” theme involved relates to the players who act out the roles of “goblins,” and the goblins being described as hating “elves” (players who choose to be elves) as the goblins’ natural enemies in the game. There is wording about the purpose of the Goblin Scourge being to destroy elves.

Members of “The Goblin Scourge” are required to adhere to the DarkThrone game’s conditions of involvement, are prohibited from any sort of illegal activity, and the site is designed to operate with strictly morally safe and legal content - standard requirements of most online forums, games, etc., though due to the imaginary mild violence of the DarkThrone game, it is encouraged that only people above the age of 13 be permitted to play DarkThrone or access “The Goblin Scourge” website, unless having parental consent.

When choosing to locate this website on 000webhost, I took care to review the terms of service, etc., carefully to see that nothing objectionable might be found on this website.

FnCool: I’ve gone through the website to try and make sense of what you mean, but to my knowledge it has been constructed in a manner that was intended by 000webhost for proper operation. Of course, I may not have properly understood what you are trying to convey. I am open to suggestions for better formatting of the site, provided the directions are concisely given. I do thank you for you advice per the earlier thread.

#17

look like the html code causes the problem.

#18

you code is all like this:
/public_html/ranks.html
and should be like this:
ranks.html
i don’t know how to be more “concise” than that.

#19

FnCool is correct, your index page should look like this:


<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Frameset//EN" "http://www.w3.org/TR/html4/frameset.dtd">
<html>
<head>
<title>The Goblin Scourge! A DarkThrone.com Alliance</title>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
</head>

<frameset rows="160,*" cols="*" frameborder="NO" border="0" framespacing="0">
  <frame src="header.htm" name="topFrame" scrolling="NO" noresize >
  <frameset rows="*" cols="180,*" framespacing="0" frameborder="NO" border="0">
    <frame src="sidebar.htm" name="leftFrame" scrolling="NO" noresize>
    <frame src="home.htm" name="mainFrame">

  </frameset>
</frameset>
<noframes><body>
</body></noframes>
</html>
#20

Thank you, That has been set up that way since “day 1” and I don’t even really recall why. It is not the normal structure I would have put into a site. But, even when I try to pull the material out into the “proper folder”, I still get problems.

I wiped it clean and reinstalled the site, without the “public_html”, to no avail, so restored it to how it was before.

I’ll just keep beating things over the head until I get somewhere I guess.